
Your Free Trial Is Not Growing Your Business
In 2014, a founder named Hiten Shah was studying something most SaaS founders never examine closely enough

In 2014, a founder named Hiten Shah was studying something most SaaS founders never examine closely enough

In 2009, a founder named Patrick McKenzie was selling software to small businesses and doing something that

In 2012, a small file-sharing tool was growing at a rate that made no sense to anyone

In 2008, a small project management tool called Basecamp had a problem that did not show up

In 2004, a 19-year-old college student named Mark Zuckerberg launched a product called TheFacebook. It was live

In 2014, a founder named Ben Congleton launched a product called Olark. It was a live chat

The average SaaS product loses 70% of its new users before day 30. Not the bad ones.

In 2017, Intercom almost lost a customer segment they did not know was leaving. Not because of

In the mid-1990s, a small Canadian software company called Cognos was quietly doing something that no one